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FAQ’s

  1. How do I sign in or place an order?
    Head to the login page and sign in or create an account if you don't have one yet.
    If you have forgotten your password, simply use the 'Forgot Your Password?' function to reset it.
    If you are having difficulty with this, please contact us on 04 1234 5678 (Monday-Friday, 8:00 AM -5:00 PM AEST).
  2. How can I pay for my order?
    Our retail website checkout accepts VISA, Mastercard, and PayPal for orders.
    Please Note: We use eWAY payment gateway, which is a tier-one PCI DSS compliant provider ensuring the highest security standards set by Visa and MasterCard.
  3. When will I be charged for my order?
    Upon receiving your order, our transaction provider e-Way or Paypal, carries out a standard pre-authorisation check on your credit or debit card to ensure that there are sufficient funds to fulfil the transaction. When your order is ready to go, your card will then be debited.
  4. How long does it take to ship an item?
    For Australia-wide shipping, please allow 1 to 2 days handling time. Shipping can take up to 10 days. The shipping times are an estimate only provided by our freight company. If you wish to have your order sent express please email hello@organichouse.com.au and we can look at additional charges for express shipping.
  5. Do you ship overseas?
    Yes, we ship worldwide! We also have international distributors. Please email hello@organichouse.com.au for a shipping quote or to find out if there is an international distributor near you.
  6. What happens if the product I ordered is out of stock?
    We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you ordered may not be available. If this is the case, we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product becomes available. We apologise if this happens and appreciate your understanding.
  7. Do you accept returns?
    Please select products carefully when ordering as we do not offer an exchange of goods. Report any order discrepancies to hello@organichouse.com.au within 24 hours of receipt of delivery.
  8. What is organic?
    Organic produce is grown and processed without the use of synthetic chemicals, artificial fertilisers, food irradiation or genetically modified ingredients (GMOs). It is an innovative method of farming and production focusing on the health of the soil and utilises the best of both traditional agriculture and modern techniques to produce nutritious produce with minimal intervention.
    In organic farming, the whole system is linked including soil, plants, food, people, and the environment.
    Standards to achieve this are internationally recognised and are assured through annual audits of all certified operators by an independent third party auditor. Buying certified organic means that the produce has passed stringent requirements of a 3-year certification process, ensuring integrity for the consumer. Our warehouse, distribution and production facilities are fully certified by Australian Certified Organic (ACO).